Does your Outlook 2016 or 2011 for Mac frequently prompt for authentication while you are connecting with your Office 365 domain? And, you cannot understand what step should be taken for to get rid of this. Then, this guide will walk through each and every aspect of why Outlook 2016 Mac keeps asking for Office 365 password in detail. Also, provides a reliable approach by which users will understand how to fix Outlook 2016 for Mac keeps asking for password efficiently.
At times, when Mac users enter the credentials, Outlook 2016 not accepting password while connecting with Exchange On-premises or Exchange Online via. Office 365. Also, it will prompt the authentication abruptly and keeps asking for keychain password. This whole circumstance arises because of Keychain Access. It is a macOS application used to store accounts credential information. Thus, if the Microsoft Outlook 2016 for Mac keeps asking for Office 365 password, then try the below mentioned manual solution sequentially. It is a genuine solution to repair Mac Outlook losing password issue in a secure way. But, first, understand a real-life scenario by which readers can clearly understand how and when this situation arises in Outlook 2016/2011.
“Hello, In my company we are working on Mac machine. But, a few days back, we reported some bugs in macOS Sierra and I fix that issue by formatting the system. After that, when I use Mac Outlook and sync it with Exchange, it will constantly ask for the password. Even though the password is correct but it will prompt the process. So, I really cannot understand, it is a bug or a macOS problem. If anyone knows how to resolve Outlook 2016 for Mac keeps asking for password, then please let me know. Thank in advance!”
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Also Read:How to Convert Mac Outlook OLM to PST?
Oct 24, 2018 Windows 10 builds 1703 and 1709, Office 365 and Office 2016 Version 1803. Users would attempt to login to Outlook, the login box would come up and the password box would either be grayed out or disappear entirely. Under Settings, Accounts, Access work or school we found an Office 365 account and a domain login. Jan 11, 2019 Most, if not all, of my email addresses are grouped under my outlook (Office 365’s subscription) and I have at least 5-6 of them. Sometimes, I am in a different account and I am being solicited to enter the password for another one, which I found. Oct 10, 2018 Outlook 2016 for Mac keeps asking for password for my 365 accounts. Enter the domain of your email address. (for example, the domain of [email protected] is test01.com ). And restart your outlook. If the issue persists, I contact the expert via the build-in support channel in Outlook for Mac which focus on Outlook for Mac issues for further.
Why does Outlook 2016 Mac Keeps Asking for Office 365 Password?
It is evident from the above that the reason behind the entire situation is Keychain Access password. Keychain Access is nothing, it’s just an inbuilt feature of macOS that store and save all the Mac-based applications such as Safari, Outlook passwords, and account information. However, Keychain Access is a normal looking password management feature that saves the password, but on a primary level, it has critical functionality. For any reason, if the Keychain Access becomes corrupted then, it will disturb the Mac users in several ways. The same case happens in Outlook; multiple duplicates tokens will generate in Keychain. And, it will confuse with the original password, and keep forgetting it for multiple accounts. That’s why outlook 2016 mac keeps asking for password.
How to Fix Outlook 2016 Mac keeps asking for Office 365 password?
To fix “Keychain Password” issue in Outlook 2016 for Mac while connecting with Office 365, follow the given instructions carefully that are listed below:
Initially, open Keychain Access with the help of any of below-mentioned methods: -> Move on Finder application of Mac OS, then select Utilities from the Go menu. After that, double-click Keychain Access. -> Type Keychain Access under the Spotlight Search. Afterward, double-click Keychain Access.
Once the Keychain Access is open, type Exchange in the search bar of Keychain Access.
Now, from the search results, select each item to view Account that’s mentioned at the apex, and then hit Delete button. Perform this step repeatedly until all the items deleted from your Exchange online account.
Type adal in the search field.
Now, pick all items whose type are MicrosoftOffice15_2_Data: ADAL: and then Delete it.
After the completion of above step, enter office in the search field.
Then, select the items that are entitled as Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then Delete it.
At last, close the Keychain Access.
Outlook Keeps Asking For Passwords
The above-mentioned steps will be very helpful in troubleshooting Outlook 2016 Mac Keeps asking for Office 365 password.
Conclusion
Keychain Access is one of the dynamic feature of macOS and with the help of this user has no need to remember each and every password. But due to some duplicate tokens generate in Keychain, Outlook 2011 Mac keeps asking for keychain password. Hence, in this article, we are trying to resolve the Outlook 2016 Mac keychain problem without any trouble.
Are you looking for a solution to fix Outlook Mac keeps asking for credentials? If yes, then your search ends here as through this blog, I will be explaining some effective methods to resolve this issue. So, here we go.
Many at times it happens that when Mac Outlook users enter the credentials while making a connection with Office 365. It stops the authentication process and keeps asking for the password again and again.
This issue occurs in Mac Outlook because of corruption in the Keychain Access program. It is a default application in Mac and saves the information of email account login. So, whenever the issue arises in Keychain Access, Outlook 2016 for Mac Keeps asking for password office 365.
Why does Outlook 2016/2019 Asks for Password
It is evident from above that the reason behind this situation is Keychain Access password. Keychain Access is an inbuilt feature of macOS that store and saves all the Mac-based applications.
Outlook 365 Keeps Asking For Password Mac
Due to unexpected reasons, Keychain Access can be easily damaged or corrupted and it will disturb the Mac users in several ways. Similarly, in Mac Outlook, multiple duplicate tokens will generate in Keychain. It will lead to a complex situation and confuse with the authentic credentials. As a result, it forgets the original password and keeps asking for it. That’s why Outlook 2016/2019 Mac keeps asking for a password.
Fix Outlook 2016 For Mac Keeps Asking Password of Office 365 Account
To troubleshoot this problem, you need to delete any cached passwords for your account, and also delete any authentication tokens from the keychain. To do this, follow the steps given below:
Outlook Email Keeps Asking For Password On Mac
First of all, you need to quit Outlook and all other Office applications.
Now, start Keychain Access by using one of the following methods:
Click on the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
Under Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
In Keychain Access, enter Exchange in the search field.
Under the search result, select each item to view the Account that’s listed at the top, and then click Delete. You have to repeat this step to delete all items for your Exchange account.
Inside the search field, enter adal.
Then, select all items whose type is MicrosoftOffice15_2_Data: ADAL:<GUID>, and then click on the Delete button.
Under the search field, type office.
After that, select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then click Delete.
Now, Quit Keychain Access.
If you are not comfortable using Mac Outlook then you can Convert Mac Outlook OLM files to Windows Outlook PST in order to access emails on Windows.
Conclusion
Outlook 365 Email Keeps Asking For Password Mac Login
As of now, you must be aware of the fact that Keychain Access is one of the dynamic features of mac OS. By using this, there is no need to remember each and every password. But due to the generation of some duplicate tokens in Key chain, Outlook Mac keeps asking for credentials. Hence, in this article, I have provided a method to resolve this issue. Hope it helps.